This Privacy Policy explains how DV Infrastructure Advisory Group LLC (“DVIAG,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you visit this website, contact us, or use our services.
Information we collect
We collect the following categories of information:
- Information you give us. Your name, email address, telephone number, company name, the service you are interested in, and the contents of any message you send through our website, by email, by text message, or by telephone.
- Consent records. When you agree to receive text messages from us, we record which consents you gave, the exact wording that was displayed to you at the time, a version identifier for that wording, the date and time, the IP address the submission came from, and the browser user agent.
- Communications content. Messages and message threads from email, text, and telephone conversations with us.
- Technical information. IP address, browser type, device type, referring pages, and pages viewed, collected automatically when you use our website.
- Client project information. For consulting engagements, project documentation and related business information provided to us by our clients.
How we use information
- To respond to your inquiries, consultation requests, and support requests
- To schedule, confirm, and remind you about appointments
- To provide, operate, maintain, and improve our services
- To send you text messages you have specifically consented to receive
- To send invoices, account notices, and service notifications
- To detect, prevent, and address fraud, abuse, and security issues
- To comply with legal obligations and enforce our agreements
Mobile information and SMS consent
DVIAG does not sell, rent, or share mobile phone numbers or SMS opt-in and consent records with third parties or affiliates for their marketing or promotional purposes. Information may be disclosed to service providers only as necessary to operate, support, and deliver our services. SMS opt-in information and consent records will not be shared for unrelated third-party marketing purposes.
Consent to receive text messages is always optional and is never a condition of purchasing any goods or services from us. Consent to receive marketing text messages is collected separately from consent to receive service and transactional text messages, and you may give one without the other. You may withdraw either consent at any time by replying STOP to any message from us, or by contacting us using the details below.
Message frequency varies. Message and data rates may apply. Reply HELP to any message for assistance. Carriers are not liable for delayed or undelivered messages. See our SMS Messaging Terms for the full terms of our messaging program.
How we share information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers. With vendors who process information on our behalf so that we can operate our business — including our customer relationship management platform, telephony and messaging carriers, email delivery providers, website hosting and analytics providers, and payment processors. These providers are permitted to use the information only to perform services for us.
- Legal requirements. When required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of DVIAG, our clients, or the public.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the mobile data restrictions stated above.
Mobile telephone numbers and SMS consent records are excluded from any sharing for third-party marketing or promotional purposes under all circumstances.
How we protect information
We use administrative, technical, and physical safeguards designed to protect the information we hold, including encrypted transport, access controls limiting information to personnel who need it, and vendor agreements requiring comparable protections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep information
We retain information for as long as needed to provide our services and for a reasonable period afterward to meet legal, tax, accounting, and recordkeeping obligations. SMS consent and opt-out records are retained for as long as required to demonstrate compliance with applicable telecommunications regulations, including after you opt out.
Your choices
- Text messages. Reply STOP to any message to opt out. Opt-outs are honored promptly and apply to the number that sent the request.
- Email. Use the unsubscribe link in any marketing email, or contact us directly.
- Access and deletion. Contact us to request access to, correction of, or deletion of the personal information we hold about you. We will respond as required by applicable law.
- Cookies. You can configure your browser to refuse cookies, though some parts of the site may not function normally.
Children's privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes affecting our SMS program will be communicated to enrolled participants.
Contact us
Questions about this Privacy Policy or about our handling of your information:
DV Infrastructure Advisory Group LLC
4539 N 22nd St, Ste N, Phoenix, AZ 85016
Phone: (602) 926-7181
Email: to be published
Hours: Monday – Friday, 8:00am – 5:00pm MST
You can always reach us through the contact form on this website.